Superbox Prime
This shipping/delivery policy covers the shipment and delivery of any items you purchase from this shop. This Policy is subject to the Terms of Use for this website on which you made your purchase.
GENERAL INFORMATION
To ensure that your package is properly delivered and that you receive your package within the time frames we advertise, please make sure that your address is correctly entered and includes all relevant and/or required information. The use of correct abbreviations, street numbers, building or apartment numbers, and route information (if applicable) is critical for ensuring timely delivery. We do not take responsibility for lost, misplaced, or incorrectly delivered shipments if the address information provided is incorrect or incorrectly entered at the time of purchase.
PROCESSING TIME
Processing time usually takes 1 business day but may take up to 3 days due to the high volume of orders. All orders are subject to processing time that is separate and apart from the time it takes for a shipment to reach its destination once it has been picked up from our fulfillment center by the applicable carrier. Depending on a number of factors, standard domestic and international orders may take up to 1-2 business days (excluding Saturdays, Sundays, and Holidays) to process.
SHIPPING RATES & TIMELINES
Our warehouse is located in the USA. Please note that orders to the USA and Canada may take 2-5 business days from the date that it is shipped out, not necessarily from the date that it is placed, depending on the shipping method selected and the final destination of the order.
Update in Jan 2021: Due to the high demand, most of the orders will ship directly from the factory in Hong Kong. The estimated shipping period from Hong Kong International Airport via DHL Express is 3-7 business days.
When your order has been shipped, you will receive an email with tracking information.
There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.
DELIVERY CLAIMS
If you are experiencing a non-delivery or your tracking information states that your package was delivered by the carrier but you have not received it; you must contact us within 10 days to file a claim。
We will assist you in working with the carrier to complete the claims process. Please note: Claims can take up to 30 days to complete (depending on the shipping carrier used).
We do not hold or accept responsibility for packages that have been reported as delivered by the carrier. We do not issue refunds or credits for packages that the carrier confirms as being delivered.
TRACKING
We provide tracking for every order. Tracking will be available once your product is shipped. Each individual product may be shipped from different fulfillment centers across the globe as our product research team spends the time to source quality yet affordable products.
When you receive your tracking number, if you need help tracking your order you can go to the "Track your Order" option.
CHANGE OR CANCEL
We start working on your order as soon as you submit it, therefore it's very unlikely that we are able to change or cancel it. If your order was made in the last 24 hours, please contact us and we will do our best to make it happen.
This Shipping and Delivery Policy is subject to change without notice.
