Superbox Prime
Superbox offers a 30 Day Money Back Guarantee* on all of our products. Once the product has been received back and checked for completeness, we will issue you a refund of your original purchase price.
SuperBox TV Box warranty period lasts one year.
If there are any problems with your SuperBox Android TV box, please contact our customer service. First, to save your time, our technical support will do the best to help you to solve the problem. For the worse case, if your hardware gets into trouble and you won’t able to fix it, you can send the product to us and we will repair it for free within one year.
If your device is defective and you are within your 1 year warranty period, we will either repair or replace your unit free of charge.
We happily take back the unopened product. Here are the details:
Returns & Exchanges Policy
1. Purchase can be returned or exchanged within 30 days from the delivered date.
2. Items must be undamaged and in the original packaging, ensure that all articles in the package are intact. If not, the buyer is responsible for all incurred fees and no refund will be issued.
3. Buyer is responsible for return shipping cost.
4. You must be the original purchaser of the product – and be able to provide an order number, or account email address.
5. Once the product is received we will credit your account for the amount paid for the product. The shipping cost we had will be deducted from this amount.
6. If your device is defective and you are within your 1 year warranty period, we will either repair or replace your unit free of charge. Please contact us and ship the device to us.
Purchase Not Eligible for Return
Visit our Returns Center.
